Need to Return a product?

To return a part at Geiser Bros. Design & Development, Inc. you will need to contact Rick Geiser.

By phone: 1-602-944-4333
Monday - Friday: 8 a.m. - 5 p.m.
 

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Geiser Bros. Design & Development, Inc. accepts returns on unused merchandise/parts from select manufacturers within 30 days. However, Geiser Bros. Design & Development, Inc. reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Geiser Bros. Design & Devlopment, Inc. on returned items, and Geiser Bros. Design & Development, Inc. will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:  
  • Geiser Bros. Design & Development, Inc.
    2250 W Desert Cove Ave, Suite G
    Phoenix, AZ  85086
     

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Geiser Bros. Design & Development, Inc. discretion. Please be aware that specific manufacturers have more restrictive return policies.